If you place an order, you may have given us your name, email address, home and delivery address and phone numbers. This information is the only way we can process your order, and be able to notify you of your order’s status. We do not receive any of your debit/credit card details as this is done through our payment partner PayPal or via email direct with twmpa cycles.

We will not bombard you with endless emails that you do not want (no-one likes that!). Unless you sign up for the twmpa newsletter, you will not hear from us.  We would never exchange, sell or otherwise give away your email address to other companies.

Except as disclosed in this privacy policy, twmpa cycles does not share your personal information with any outside parties. We may have to disclose your contact/delivery information to product/service suppliers to complete your order. These parties may include Royal Mail, Parcelforce and UPS. These 3rd parties are not allowed to use this information for any purpose other than to complete your order. They may not disclose this information to others, nor may they use it for any marketing purposes. When you give us your personal information you consent to this disclosure and allow us to make our service available to you. We reserve the right to disclose your personal information if required to do so by law, or in the good-faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, customers, or the public.

To improve the structure and the usability of our website, we use the OpenSource web analysis software Piwik. Our collected information is based on summary and averaged information amalgamated from visits to the website. The data collected by Piwik won’t be matched to any individual’s data from other sources, and we won’t share the data provided by Piwik with third parties (except, perhaps, summary information such as total number of hits). Data collected by Piwik includes IP, time and duration of the visit, what pages are visited, used browser and add-ons/plugins, search-engines and referrer. While Piwik does use a cookie to distinguish between individual visitors, the collected data doesn’t allow for the identification of individuals. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you in the manner and for the purposes set out above.

If you would like to review or revise information that you previously provided to us, you may access your information in the “My Account” section of the website.

The security of your personal information is important to us. We follow generally accepted industry standards to help protect your personal information. No method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security. A password is used to protect your account and personal information, it is your responsibility to keep your password confidential.

Our website may include discussion forums or other interactive areas or services, including blogs, chat rooms, bulletin boards, message boards, online hosting or storage services, or other areas or services in which you or third parties create, post or store any content, messages, comments, materials or other items on the sites (“Interactive Areas”). If you use an Interactive Area, you should be aware that these areas are open to the public and any personal information you post or provide at registration may be viewable by others. We are not responsible for personal information you submit in connection with the Interactive Areas, nor are we responsible for how others might use that information, including to send you unsolicited messages. Interactive Area postings may be retained indefinitely. If at any time you would like to remove a posting, please email us at info@twmpacycles.co.uk. Keep in mind that removal of a posting from an Interactive Area does not mean that the posting will be deleted from our systems.

We do not intend to solicit or collect personal information from anyone under the age of 18. If you are under 18, you should not use or enter information on this site, including without limitation, any Interactive Areas of the site.

We may link to websites, including those of our third-party content providers, which have different privacy policies and practices from those disclosed here. We assume no responsibility for the policies or practices of such linked sites, and encourage you to become acquainted with them prior to use.

By using our web site you consent to us using the personal information you have given us and our trusted partners, as outlined in this Privacy Policy. Information collected may be retained, and may be stored, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.

If you have any questions about this privacy statement, our site practices or any other legal matters please contact us.